1. Introduction
Clearscan Environmental Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
Clearscan Environmental Ltd is the data controller for the personal data we process. If you have questions about this policy or our data practices, please contact us at:
- Email: [email protected]
- Address: Suite 205, Jolyon House, Amberley Way, Hounslow TW4 6BH
3. Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, company name, job title
- Enquiry Details: Service requirements, project details, site addresses
- Technical Data: IP address, browser type, device information, pages visited
- Communication Data: Records of correspondence with us
4. How We Use Your Information
We process your personal data for the following purposes:
- To respond to enquiries and provide quotes
- To deliver our services and manage client relationships
- To send relevant service updates and communications
- To improve our website and user experience
- To comply with legal and regulatory obligations
5. Legal Basis for Processing
We process your data based on:
- Consent: Where you have given explicit consent (e.g., marketing communications)
- Contract: Where processing is necessary for a contract with you
- Legitimate Interest: Where we have a legitimate business interest that does not override your rights
- Legal Obligation: Where we must comply with legal requirements
6. Data Sharing
We do not sell your personal data. We may share data with trusted third parties who assist in operating our business, including:
- IT service providers and hosting companies
- Professional advisers (accountants, lawyers)
- Regulatory bodies where required by law
All third parties are contractually obligated to protect your data.
7. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Typical retention periods:
- Client records: 7 years after last engagement
- Enquiry data: 2 years if no engagement
- Website analytics: 26 months
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure ("right to be forgotten")
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, contact us at [email protected]. We will respond within one month.
9. Cookies
Our website uses cookies to enhance your experience. For detailed information, please see our Cookie Policy.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
11. Changes to This Policy
We may update this policy periodically. Material changes will be communicated via our website. We encourage you to review this page regularly.
12. Complaints
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
13. Contact
For any privacy-related enquiries, please contact us at [email protected].